NeedingAdvice.co.uk Ltd / Rate Switch Rewards
107-109 Far Bank, Shelley, HD8 8HT

Customer Privacy Notice

Why should you read this document?

During the course of dealing with us, we will ask you to provide us with detailed personal information relating to your existing circumstances, your financial situation and, in some cases, your health and family health history (Your Personal Data). This document is important as it allows us to explain to you what we will need to do with Your Personal Data, and the various rights you have in relation to Your Personal Data.

What do we mean by “Your Personal Data”?

Your Personal Data means any information that describes or relates to your personal circumstances. Your Personal Data may identify you directly, for example your name, address, date of birth, national insurance number. Your Personal Data may also identify you indirectly, for example, your employment situation, your physical and mental health history, or any other information that could be associated with your cultural or social identity.

In the context of providing you with assistance with your personal advice requirements, your Personal Data may include:

• Title, name, date of birth, gender, nationality, civil/marital status, contact details, addresses and documents that are necessary to verify your identity.
• Employment and remuneration information, (including salary/bonus schemes/overtime/sick pay/other benefits), employment history.
• Bank account details, tax information, loans and credit commitments, personal credit history, sources of income and expenditure, family circumstances and details of dependents.
• Special Category Data. For example, health status and history, details of treatment and prognosis and medical reports.
• Details of any pre-existing investment, protection or mortgage products and the terms and conditions relating to these.

The basis upon which our firm will deal with Your Personal Data

When we speak with you about your requirements, we do so on the basis that both parties are entering a contract for the supply of services. In order to perform that contract, and to arrange the products you require, we have the right to use Your Personal Data. We also need this in order to be able to provide you with fully and properly personalised advice, tailored to your specific circumstances.

Alternatively, either in the course of initial discussions with you or when the contract between us has come to an end for whatever reason, we have the right to use Your Personal Data provided it is in our legitimate business interest to do so and your rights are not affected. For example, we may need to respond to requests from mortgage lenders, regulators, insurance providers and our Compliance Service Provider relating to the advice we have given to you, or to make contact with you to seek feedback on the service you received.

On occasion, we will use Your Personal Data for contractual responsibilities we may owe our regulator, The Financial Conduct Authority, or for wider compliance with any legal or regulatory obligation to which we might be subject.

Future Contact & Marketing Consent

Where we carry out marketing activities (for example, mailshots or newsletters), we will only contact you for marketing purposes where you have given us your explicit consent to do so. If you have not separately given consent to receive marketing communications from us, we will not use your details to market to you. You can withdraw your consent at any time by contacting us.

Contact & Privacy Acceptance Form

Before you supply any personal details to us via this form, please read our IFA privacy notice above. This notice sets out how we will process your personal data in line with General Data Protection Regulations. Once you have read the privacy notice, please tick to confirm that you have read it and that you agree to NeedingAdvice.co.uk Ltd / Rate Switch Rewards processing your personal information for the purpose of contacting you. We will not use the details you provide us in this form to market to you.